Terms and Conditions

Same day delivery in the metropolitan Melbourne area with orders placed by noon(12pm) Monday to Saturday

TERMS AND CONDITIONS

ABOUTGREEN delivers to all around Melbourne with Delivery Charges apply. About green can offer same day delivery with orders placed before12pm on that day. Flowers will be delivered from Monday to Saturday between the hours of 8 am and 6pm. We do not deliver on Sundays or National Holidays. Delivery charges are stated when placing order online or by phone. For specific delivery times, there will be a surcharge. Please call to confirm.

TERMS AND CONDITIONS OF DELIVERY

ABOUTGREEN will always endeavour to deliver your flowers within the proposed allocated time slot and in perfect condition.
Please make sure when placing your order that you have given us the full postal address of the recipient, any special instructions and your contact details including mobile or daytime telephone number.
Special Instructions includes deliveries to hospitals, hotels and offices.
If the wrong delivery address is given we can re-deliver, but this may be at an additional cost.
All orders work under an ‘Authority To Leave’ System. Our couriers have the authority to leave flowers at, or near, the front door if we deem it safe to do so. If necessary, we will contact the recipient or sender to let them know where we’ve left their flowers. If there is nowhere safe to leave them we’ll attempt to contact the sender to re-arrange delivery which is an extra cost to the sender. If we are unable to make contact, ABOUTGREEN is not able to re-deliver, replace or refund the product. customers must check the delivery details when making your order so that we can provide the best service.

WARRANTIES, REFUNDS AND CANCELLATIONS

We are unable to offer a refund if incorrect delivery information is provided. It’s the sender’s responsibility to make sure they provide detailed and accurate delivery instructions.

ABOUTGREEN chooses the best in seasonal produce. Flower varieties may change depending on climate and availability with growers. Due to the perishable nature of flowers, the lifespan varies from bloom to bloom.

ABOUTGREEN does NOT offer refunds for change of mind. We can offer you a credit to use on your next order if the perishable goods have not been sourced specifically or already sent. However if you are not satisfied with the arrangement or product please contact us directly at info@aboutgreen.com.au and we will try to rectify the situation within reason and at our discretion.

For products that exclude flowers and plants you may exchange or ask for a credit note. Please contact us within 7 days of receiving your order to do so.

ABOUTGREEN can NOT guarantee the exact colour or variations of ANY flower, plant or product used in any arrangements. All natural products are subject to differences, environmental impacts and no two products will be the same.

If the wrong delivery address is given we can re-deliver, but this may be at an additional cost.

If you do not agree or are unable to agree with ANY of the above terms and conditions then you must NOT place an order or enquire first. All discrepancies will be referenced back to the above terms on all orders, quotes, emails or any forms of communication with ABOUTGREEN

If you need further assistance please contact us on info@aboutgreen.com.au

All copyright, trademarks and other intellectual property is owned by ABOUTGREEN

SUBSTITUTION POLICY

All products are subject to availability. We reserve the right to substitute some of the contents or packaging with an item of equal or greater value. The substituted items will closely match the original choice. Should we feel that the order cannot be processed due to lack of stock we will contact you as soon as possible to arrange an alternative.

PRIVACY POLICY

The personal information that you give us will enable us to process your order. We may use this information to contact you about our great offers or promotions and so that we can improve and develop the services that we offer.

If you wouldn’t like to be contacted about our offers and promotions please email us.

SECURITY

All customer’s credit card details are kept safe from fraud and unauthorised misuse. We will not share your information with third parties. This information will not be used other than to carry out the order.

INTELLECTUAL PROPERTY

Use of any extracts or imagery within this website, except without the necessary permissions are prohibited.

All enquiries please e-mail or contact us at the following address: info@aboutgreen.com.au

WEDDING TERMS AND CONDITIONS

All quotes produced by ABOUTGREEN are valid for thirty (30) days. All weddings require a 20% deposit upon confirmation, unless specified by ABOUTGREEN Head of Weddings. Full payment of all Weddings is required two (2) weeks prior to Wedding date.

If collection of hired items occurs outside of business hours, an additional charge will be incurred.

ABOUTGREEN reserves the right to photograph all arrangements upon installation for promotional material use.

Cancellations made within two (2) weeks of Wedding date will result in loss of the complete payable amount.

All props or hired items provided by ABOUTGREEN are the property of ABOUTGREEN and provided on a hire only basis, unless purchased by the customer or client. ABOUTGREEN collects all props, unless specified by Head of Weddings. If props are to be returned by the client, this must be occur within one (1) week of Wedding date.